Collection of Your Personal Information

Raqami Islamic Digital Bank Ltd. (“Raqami”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring transparency in how your personal data is collected, used, stored, and shared. This Privacy Policy explains how we handle your information when you use our mobile application, website, and related digital banking services (collectively, the “Services”). Raqami collects personally identifiable information, such as your full name, date of birth, email address, home or work address, government identification, CNIC Number or equivalent, biometric or verification data (where legally required for identity verification) and telephone/mobile number. We also gather anonymous demographic information, such as your age, gender, preferences, interests, and location.

We automatically collect information about your device, including device identifiers, operating system, app version, usage logs, diagnostic data, and if needed, for security or compliance purposes, we collect IP address, browser type and domain names. We collect approximate or precise location data only when required for fraud prevention, security monitoring and regulatory and compliance purposes. Please note that we do not collect location data for advertising, profiling or tracking purposes.

We may collect anonymized or aggregated demographic data such as age range, gender, preferences, interests, and general location to improve our Services. This data cannot be used to identify you personally

Use of Your Personal Information

Your personal information is used to operate our Services, maintain Service quality, and provide general statistics about website usage. We do not read your private online communications, and we encourage you to avoid disclosing sensitive information on public message boards. To comply with our legal obligations, we may be required to share your personal information with regulatory bodies governing the jurisdiction.

Raqami does not sell, rent, or lease customer lists to third parties. We use your information to

• Provide and manage digital banking services
• Verify identity and conduct KYC/AML checks
• Prevent fraud, unauthorized access, and financial crime
• Comply with applicable laws, regulations, and regulatory authorities
• Communicate important updates, security alerts, and service notices
• Issue and deliver banking products (e.g., debit cards and credit cards)
• Improve, personalize, and enhance our Services
• Perform analytics and service optimization

Use of Cookies and Similar Technologies

Our Services use cookies and similar technologies to personalize and enhance your online experience and functionality. Cookies help us recall your specific information on subsequent visits, making it easier for you to use our Services. You have the option to accept or decline cookies in your web browser settings, although declining cookies may limit your access to certain features. Our mobile application may use SDKs or similar technologies for performance monitoring, security, and analytics. These technologies do not track users for advertising purposes

Security of Personal Information

We implement industry-standard administrative, technical, and physical safeguards to protect your data against unauthorized access, misuse, or disclosure. We take extensive measures to secure your personal information from unauthorized access, use, or disclosure. Raqami stores your data on secure servers in controlled environments protected by encryption protocols. When transmitting personal information, we use encryption technologies like the Secure Socket Layer (SSL) protocol to safeguard your data. We further safeguard your personal information by implementing the following measures:

• Encrypted data storage
• Secure transmission using SSL/TLS encryption
• Strict Access Control and role based permissions
• Regular Vulnerability and Penetration Testing
• Multifactor Authentication (2FA/MFA)

Data Retention

Raqami retains your data on secure servers in controlled environments as long as it is necessary to:

• Provide banking and financial services
• Respond to any queries from you
• Improve our Services
• Comply with any legal and/or regulatory requirements to which we are subject to.

When your personal data is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

Your Privacy Rights

You have rights over your personal data, including:

• Access and and review your personal data
• Request correction or updates
• Restrict or object to certain processing activities
• Withdrawal of consent (where applicable)
• Deletion of personal data (subject to legal or regulatory limitations)

Requests should be directed to info@raqamidigital.com